TheStreet.com
American Airlines Will Pay Millions Over Huge Passenger Problem
Few travel nightmares can be worse than packing small to avoid paying for a checked bag and then, upon arriving at the airport, being told that the bag is too big and needs to be checked anyway. At the same time, a recent study from IdeaWorks found that the percentage of revenue airlines derive from baggage fees has been rising steadily — 3.7% in 2019, 3.9% in 2020 and 4.6% in 2021. In February 2021, five passengers who traveled with American Airlines filed a class action lawsuit that accused the airline of incorrectly charging them baggage fees that they were not required to pay.