“Peggy is an outstanding leader and an exceptional colleague whose impact within our organization and in our community cannot be understated,” said John Couris, president and CEO of Tampa General Hospital. “Her unparalleled commitment to improving patient safety, quality of care and patient experience combined with her spirit of innovation have elevated the standard for care delivery both in Tampa Bay and across the health care industry.”
At Tampa General, Duggan oversees all functions related to physicians and patient care, quality, safety and patient experience for the academic and research health system. In this role, she spearheaded the conceptualization and implementation of several innovative programs to protect patient and team member safety, enhance world-class care and support a compassionate culture. Examples of these initiatives include:
- The systemwide introduction of Schwartz Rounds, an international program using research-based strategies, tools and support to provide caregivers with resources to create and sustain a culture of compassion.
- The roll-out of a revolutionized approach to sepsis management, which leveraged Tampa General’s CareComm Command Center technology to create an early warning system that improves intervention for this life-threatening complication of an infection. She also led the development of a new staffing model to support the unique needs of these high-risk patients.
- The overhaul of the academic and research health system’s more than 200 ICU beds to introduce new staffing models and a complete care redesign to improve outcomes and drive efficiencies.
Additionally, Duggan currently leads Tampa General’s initiative to become a Collaborative High Reliability Organization® and established the organization as the first academic health system and Level I trauma center to receive two key qualifications — Collaborative Just Culture Program® and Reliability Management Team™.
Duggan was also recognized for playing an integral role in Tampa General’s remarkable growth over the last several years, leveraging her experience and expertise to identify areas where the academic and research health system can be more efficient and drive higher-quality care, better outcomes, and improved experiences for patients and team members. This includes close collaboration to advance Tampa General’s academic partnership with USF and physician alignment system-wide, which have enabled the organization to develop service lines and stand up new institutes, increase its footprint to six hospitals and more than 150 care locations and grow its impact statewide.
“It is my greatest privilege to work alongside a dedicated team for a truly purpose-driven organization,” said Duggan. “It’s an honor to have the impact of our work recognized by the community we are proud to show up every day to serve. It’s also a happy coincidence that we get to celebrate this recognition so close to Doctor’s Day, when we shine a light on the contributions of our physician partners who make so much of this work possible.”
Duggan and the list of 2024 BusinessWoman of the Year honorees are profiled in the print edition of the Tampa Bay Business Journal, as well as online here.
ABOUT TAMPA GENERAL HOSPITAL
Tampa General Hospital, a 981-bed, not-for-profit, academic health system, is one of the largest hospitals in America and delivers world-class care as the region’s only center for Level l trauma and comprehensive burn care. Tampa General Hospital is the highest-ranked hospital in the market in U.S. News and World Report’s 2023-24 Best Hospitals, with six specialties ranking among the top 50 best hospital programs in the United States. Tampa General Hospital has been designated as a model of excellence by the 2022 Fortune/Merative 100 Top Hospitals list. The academic health system’s commitment to growing and developing its team members is recognized by two prestigious Forbes magazine rankings – in the top 100 nationally in the 2023 America’s Best Employers for Women and top 25 in Florida in the 2023 America’s Best Employers by State. Tampa General is the safety net hospital for region, caring for everyone regardless of their ability to pay, and in fiscal year 2021, provided a net community benefit of approximately $240.3 million in the form of health care for underinsured patients, community education, and financial support community health the organizations in Tampa Bay. It is one of the nation’s busiest adult solid organ transplant centers and is the primary teaching hospital for the USF Health Morsani College of Medicine. With six medical helicopters, Tampa General Hospital transports critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. Tampa General houses a nationally accredited comprehensive stroke center, and its 32-bed Neuroscience, Intensive Care Unit is the largest on the West Coast of Florida. It also is home to the Jennifer Leigh Muma 82-bed neonatal intensive care unit, and a nationally accredited rehabilitation center. Tampa General to Hospital’s footprint includes TGH North which is comprised of three hospitals and several outpatient locations in Citrus and Hernando counties, 17 Tampa General Medical Group Primary Care offices, TGH Family Care Center Kennedy, TGH Outpatient Center, TGH Virtual Health, and 21 TGH Imaging outpatient radiology centers throughout Hillsborough, Pasco, Pinellas and Palm Beach counties. Tampa Bay area residents also receive world-class care from the TGH Urgent Care powered by Fast Track network of clinics. To see a medical care professional live anytime, anywhere on a smartphone, tablet or computer, visit Virtual Health | Tampa General Hospital (tgh.org). As one of the largest hospitals in the country, Tampa General Hospital is the first in Florida to partner with GE Healthcare and open a clinical command center that provides real-time situational awareness to improve and better coordinate patient care at a lower cost. For more information, go to www.tgh.org.
Media Contact: Beth Hardy, APR
(727) 510-6363 (cell)
[email protected]
SOURCE Tampa General Hospital
