We had a fascinating meeting with Sérgio Contreiro, a veteran in the Logistics area with 19 years of service at AeC, where he opened up to us his vast experience. In this enlightening chat, Sérgio shares behind the scenes of the fruitful partnership between AeC and 99Empresas, revealing how this collaboration has been fundamental in facing the mobility and operational efficiency challenges of a company that never sleeps.
Interviewer: How do transportation services impact AeC’s daily operations and efficiency?
Sérgio Contreiro: Our company operates 24/7, so mobility is a key part of our daily lives, and 99Empresas has been a pillar of support in this aspect. It is the reliable bridge that connects home and work for our employees, ensuring that their journey is always safe and on time. The amazing thing is that even under these challenging circumstances, I never received a single complaint about availability or service. This speaks volumes about the reliability and effectiveness of 99Empresas in our operational routine. Interviewer: What benefits did 99Empresas bring to AeC? Sérgio Contreiro: The difference is that I know exactly what is happening immediately. In other words, I can track locations, times, people, know the reasons for races, I have all these features within the platform. Not to mention that the report that I can extract today to monitor costs is perfect. He’s very cool. These are crucial factors when controlling costs. Interviewer: How did you find out about 99Empresas and what motivated AeC to start using it? Sérgio Contreiro: Since 99Empresas came into existence in Brazil. 99 came to us following a recommendation from employees who already had their personal profile. After that, we had a great conversation with 99, where the features and service were demonstrated, which caught our attention because until then we had other companies that provided this type of service, but it was a very automatic service and we were often left without support. With 99 it was different, because we saw the face of the company. And that helped us a lot. The contact is calm and pleasant, which strengthened this partnership even further. Interviewer: This integration is really cool, right Sérgio? Can you share a specific experience where 99Empresas played a crucial role in meeting a business need? Sérgio Contreiro: I’m going to tell you about a crucial moment not only for AeC but for several other companies that are partners with 99. In the first week of the pandemic, we had to move more than 10,000 people to work from home. It was a very critical moment, because there was not enough transport to make this movement. I’m not just talking about moving people, but also equipment. That’s where the 99 came in to generate maximum load. This moment was crucial in this partnership as 99 served us very well, leaving AeC and our service extremely satisfied. Interviewer: Would you recommend 99Empresas to other companies? What message would you like to convey to other companies that are considering using 99Empresas as a corporate transport solution? Sérgio Contreiro: I would definitely recommend it, because the service is very quick, I have a very open communication channel with 99 and it allows me not only to have an electronic service but also a personal one, this is very important. May we increasingly strengthen this partnership. May we not only be partners, but people focused on always seeking a better project.
About 99Empresas:
99Empresas is the most complete solution for corporate corporate transport. Our platform expands your autonomy, organization and control of expenses. Furthermore, we offer a complete portfolio of solutions that meet different occasions, places and needs: of the company and the employee. Everything to bring even more convenience, security and better costs to the daily lives of our partners. About AeC:
AeC is among the leading companies in delivering customer experience solutions and outsourced process management. Serving the main brands in the national market, in the last two years it received the title of BPO Company of the Year by the renowned Frost & Sullivan. Also a leader in ESG practices, it has been recognized for eight consecutive years with the title of Best Services Company by Época Negócios 360°. With an innovative approach, its difference lies in the way it integrates care for people and applies cutting-edge technology to its processes, such as artificial intelligence, robotic process automation, cloud services and analytics and security tools. Currently, AeC has 18 units distributed across 7 states in the country. It is certified by the Great Place to Work institute as one of the best companies to work for in the country. Not a client yet? Register here