Company also recognized as #1 in industry for market impact of content moderation in global study
NEW YORK, April 18, 2024 /PRNewswire/ — Teleperformance, a global leader in digital business services, has been named a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024. The leading BPO search firm also recognized Teleperformance for the market impact of its content moderation services and named the company a Star Performer for its growth in market impact, vision and capabilities.
Global business services provider Teleperformance was named a Leader and Star Performer in Trust and Safety content moderation services by research firm Everest Group.
The Everest Group evaluated 27 service providers on their service focus by assessing key strengths and limitations. The evaluation is a result of in-depth research covering service provider content moderation operations, discussions with clients, and ongoing analysis of the trust and safety market.
The full report, “Trust and Safety Services PEAK Matrix® Assessment 2024,” is available to Everest Group subscribers here. To learn more about Teleperformance Trust and Safety services visit: www.teleperformance.com/en-us/services/digital-cx-and-ai/trust-and-safety.
ABOUT TELEPERFORMANCE GROUPTeleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
For more information: www.teleperformance.com.
SOURCE Teleperformance
