Did you know that there is a free and online service where vehicle owners in Brazil can consult recall and check if their cars are participating in free defective vehicle return to the manufacturer?
The recall happens because, according to the Consumer Protection Code (CDC), a manufacturer or supplier of products or services, can not keep in the market something that has a factory defect, as it can endanger the safety or health of consumers and other people.
It is therefore so important to you that you have a car, to know what recall is and how to consult your vehicle for free, to ensure your protection and your rights as a consumer. See now how to do:
You will read about:
What is recall of a vehicle?
The recall of a vehicle is the repair or replacement of a part, batch or product line made by the manufacturer by identifying factory defects that may compromise consumer safety. The purpose of consulting recall is to protect yourself from continuing to circulate with a vehicle – or defective piece.
Own Ministry of Justice teaches what is recall, when it determines that manufacturers should be publicly inform you that your product may present defects and risks to consumers, starting a process of collection of them and presenting solutions without prejudice to the consumer.
The rule is that suppliers should ensure that consumers expectations are met, both in relation to adapting to the product or service and maintaining security when using them, promoting recall if this is not fulfilled.
Thus, products or services should not generate risks to users, except for what is considered normal and predictable, such as cutting objects, fuels and medicines. Here’s how to check if there is pending recall.
How to consult the recall of my vehicle?
To consult the recall of your vehicle for free, simply access the Senatran’s “Service Portal”, the National Traffic Secretariat (formerly Denatran), fill in chassis or license plate number to access the pending recall information, as shown in the image below:
Reball Consultation Pendant – Senatran Page.
If the consultation does not point out any pending recall or disclosed by manufacturers from 17/03/2011, it can be calm, as it means that your vehicle has no manufacturing defect that can endanger it.
To consult recall from periods prior to March 2011, you need to contact the vehicle manufacturer directly and you can do this without leaving home. Just consult the automakers’ recall page. See the main ones:
The procedure for consulting recall pending in automakers is basically the same as on the Senatran portal, just fill out the chassis or license plate number and see the information.
What to do when the vehicle has recall?
Upon discovering that the vehicle has recall, the owner must contact the manufacturer and drive to the place indicated to change the part or vehicle at no cost, that is, everything is done free of charge.
The automakers themselves issue a warning informing how the consumer should proceed after finding out that he has a pending recall. Remember that every process is free, so if it is charged, check the reason and reason before you pay any amount.
It is noteworthy that according to Senatran, the dealers are required to have the exchange parts as soon as the recall is communicated, so that the vehicles are promptly repaired and the consumer has as little damage possible.
If the manufacturer does not provide the necessary parts for repair or exchange, the consumer can report to Senatran via email [EMAIL PROTECTED] or by the platform FAL..br.
See below if it is mandatory to recall.
Is it mandatory to recall?
Yes, it is mandatory to recall, because, according to the Ministry of Transportation, after 1 year, this information goes to the vehicle registration and licensing certificate (CRLV) and makes it impossible to license the car or any other administrative procedure, such as the transfer.
In addition, the driver who walks without licensing is subject to very serious fine of R $ 293.47 plus 7 points in the National Driver’s License (CNH), at the risk of having the vehicle seized and the name of the owner inscribed in the debt active. All this proves the need to know what recall is.
You might like to read: Vehicle Licensing 2025: Learn everything and do not miss deadlines.
What to do when recall appears in the document?
When recall appears in the document, it means that repair or replacement was not done within one year and therefore the vehicle cannot be licensed or transferred from owner. The owner needs to regulate the pending recall for the release of the document.
To do this, simply look for the dealership and perform the maintenance indicated by the recall. Thus, the manufacturer will be informed and may low up that procedure in the system, informing Senatran and Detran of the state where the vehicle was recorded, for only then, the documentation to be regularized by the department.
What is not attended recall?
The unnsed recall or pending recall happens when the owner of a vehicle was warned about the need for repair, but did not take the car to the dealership for repair. If the pending 1 year will be registered with the CRLV and the driver is forbidden to make the licensing, as we explained above.
One way to get updated about recall information is through CNH Digital, ie using the Digital Traffic Wallet (CDT) through the application. In it the driver has access to all information about the registered documents and vehicles.
Learn more at: CNH Digital: See the step by step to access.
What does white recall mean?
White recall means that there is an adjustment to be made in the product, but it does not pose a danger to the consumer, so manufacturers often do not warn owners and perform repair during routine revisions.
It is noteworthy that CTB does not talk about this type of recall, because regardless of this, it is the manufacturer’s responsibility to make any repair or replacement of a defect in the factory product, as it does not fail to violate the consumer protection code.
Now that you know everything about recall, such as consulting for free and walking safely, continue here at 99blog And stay on top of everything a driver knows!
But if it is not yet a partner 99, know the advantages of make money by racing by 99App.