Program Recognizes 29 High-Performing Mortgage Servicers Across Three Key Performance Areas
WASHINGTON, Feb. 25, 2025 /PRNewswire/ — Fannie Mae (OTCQB: FNMA) today announced its 2024 Servicer Total Achievement and RewardsTM (STARTM) Program results, recognizing 29 mortgage servicers for competency, capability, and overall performance. For more than a decade, Fannie Mae’s STAR Program has awarded high-performing mortgage servicers for their loan volume and portfolio composition, and for demonstrating leading practices to improve the housing industry.
“We’re proud of this year’s top-performing STAR Program servicers who are critical partners in our mission to provide stability to borrowers based on strong servicing standards,” said Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. “Our servicers continue to show their commitment to operational excellence while reducing credit loss – a crucial component to the overall safety and soundness of Fannie Mae’s business and the residential mortgage market.”
Since 2011, Fannie Mae’s STAR Program has enabled broad and lasting improvements across the mortgage servicing industry by promoting servicing knowledge and excellence. The program has seen sustained servicer improvement in both metric performance and operational assessment results year over year.
For the 2024 program year, mortgage servicers were evaluated for STAR Performer recognition in three categories: General Servicing, Solution Delivery, and Timeline Management based on the results of the Servicer Capability Framework and STAR Performance Scorecard.
The 2024 STAR Program recipients are:
General Servicing
Associated Bank
Cenlar Federal Savings Bank
Colonial Savings
Fifth Third Bank, N.A.
Gateway First Bancorp, Inc
Guild Mortgage Company
PHH Mortgage Corporation
JPMorgan Chase Bank
M&T Bank
Truist Bank
The PNC Financial Services Group, Inc.
Provident Funding Associates, L.P.
University Bank
Wells Fargo & Company
Solution Delivery
Flagstar Bank, National Association
Rocket Mortgage, LLC
Timeline Management
General Servicing and Solution Delivery
Arvest Bank
Bank of America, N.A.
BOK Financial Corporation
Dovenmuehle Mortgage, Inc.
Freedom Mortgage Corp.
Planet Home Lending, LLC
Regions Bank
Servbank
ServiceMac
The Huntington National Bank
General Servicing and Timeline Management
NewRez, LLC
General Servicing, Solution Delivery, and Timeline Management
Mr. Cooper
About Fannie Mae Fannie Mae advances equitable and sustainable access to homeownership and quality, affordable rental housing for millions of people across America. We enable the 30-year fixed-rate mortgage and drive responsible innovation to make homebuying and renting easier, fairer, and more accessible. To learn more, visit:
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SOURCE Fannie Mae
