Trio Merge to Accelerate Shared Vision for a Single Software Platform to Manage All Types of In-person Customer Interactions, from Appointments to Queuing to Events and Beyond
BOSTON, Feb. 26, 2025 /PRNewswire/ — jrni, the in-person customer interaction platform, today announced that it has merged with Calenso, the Swiss digital appointments leader, and Event Farm, the experiential events pioneer. Together, the companies offer the only platform that can support all types of in-person interactions, such as appointments, queuing and local events, as well as virtual appointments, across a fully global footprint. This enables staff to provide consistent, personalized customer experiences that strengthen customer relationships, boost ROI for stores and branches, and accelerate sales and asset growth.
“Joining forces with Calenso and Event Farm lets us serve our customers at an entirely new level,” said Alex Laats, CEO of jrni. “Our customers include some of the most influential brands in the world. These mergers bring new resources to help them differentiate, build trust and grow through the power of in-person interactions. Together with our new colleagues, we believe that human connection is the ultimate differentiator, especially in today’s increasingly AI-dominated digital marketplace.”
“Joining forces with Calenso and Event Farm lets us serve our customers at an entirely new level.” – Alex Laats, jrni CEO
Calenso brings local staff with years of experience with appointments and calendaring in the DACH area to strengthen support for jrni’s European and global customers. They also have extensive experience supporting use cases in the insurance and government sectors that supplement jrni’s deep experience across financial services and retail. Calenso’s technology offers exciting new capabilities to enhance the combined platform, such as omnichannel appointments that can take place anywhere in addition to in-store or in-home, such as over the phone, co-browsing online, or even in the metaverse.
“Joining jrni and Event Farm creates exciting synergies for our customers,” said Marvin Felder, CEO of Calenso. “We will offer queuing, events and other advanced functionality more quickly, and our Enterprise customers will gain from jrni’s global footprint, 24/7 support, and ISO 27001 and SOC 2 Type 2 certifications.”
“We’re pumped up to bring experiential event innovations, such as features to engage attendees in new ways through live polling, wearable NFC tech, and the EFx event app, to our combined customer base,” said Ryan Costello, Cofounder of Event Farm. “It’s gratifying to see our vision for engaging experiences continue to grow.”
In parallel to developing a combined platform, jrni will continue to invest in and support the independent Calenso and Event Farm products. Calenso will operate as a Swiss-based subsidiary, with data residency and processing remaining in Switzerland.
About jrni Our mission is to create lasting, trusted connections between brands and consumers. In an increasingly AI-powered online marketplace, we believe that real human connection becomes the ultimate differentiator. While digital commerce is table stakes, the most powerful brands differentiate, build trust and grow through the power of in-person interactions with their customers. For these brands, our In-person Interaction Platform combines appointment setting, queue management and event management into a single, connected platform to build and staff personalized customer journeys across any type of in-person interaction. The result is more loyal customers, happier staff, more profitable branches and stores, and faster sales and asset growth.
About Calenso Calenso is the leading scheduling solution for companies in consulting-intensive industries to schedule appointments efficiently and securely. With a focus on data protection and branding, Calenso adapts to the individual needs of your company.
About Event Farm Event Farm is a toolset of event engagement applications designed to promote brands and engage targeted audiences at in-person, virtual, and hybrid events.
Contact: Ryan Costello
[email protected]
SOURCE jrni
