Go-Ahead London has opened its new Operations Control Centre (OCC), designed to improve the reliability and punctuality of bus services for its more than one million daily customers.
Consolidating Go-Ahead London’s six OCCs into one purpose-built facility, the new OCC will monitor and co-ordinate the operation of the company’s services 24 hours a day, seven days a week across its fleet of about 2,400 buses on 170 routes in the capital.
The new OCC, which was officially opened by Mayor of London, Sadiq Khan, will enable controllers to oversee the entire network, work more collaboratively, and better allocate resource to ensure safe and reliable journeys for passengers and drivers.
They will achieve this through access to live operational data for the whole of Go-Ahead’s London network, including information on road congestion, roadworks, bus departures and vehicle availability and reliability.
This data will help the controllers make faster, more informed decisions.
The OCC will also manage Go-Ahead London’s growing fleet of more than 800 zero-emission buses – the largest in the city – by providing live information on the battery range and state of charge for all electric buses.
Matt Carney, CEO, Go-Ahead Bus said: “Putting the customer first goes to the heart of everything we do.
“Therefore investing in new technology and world class facilities to improve our teams’ workplaces whilst continuously improving the safety, reliability and punctuality of our services is an easy decision.
“We are proud to partner with TfL to keep London moving by delivering more than 1.8 billion bus journeys per year.”
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