Positive Kin Customer Feedback Reflects Exceptional Service and Trust
CHICAGO, Sept. 17, 2025 /PRNewswire/ — Kin, the direct-to-consumer digital home insurance provider, today announced it has received an “Excellent” rating of 4.9 out of 5 on Trustpilot.com, a leading independent consumer review platform. The rating is based on more than 6,000 customer reviews and highlights the company’s commitment to providing a seamless, stress-free insurance experience.
As one Kin Florida customer’s review on Trustpilot states, “Their customer service is awesome. They go above and beyond to help you. And are quick to respond to emails and concerns. Also, I have found that they have the best prices on home insurance.”
Trustpilot’s rating system, which ranges from “Bad” (1.0-2.0) to “Excellent” (4.5-5.0), is a widely recognized benchmark for customer satisfaction. Kin is one of only seven companies with a 4.9 rating out of the 295 companies in the Best in Home Insurance Agency category. That puts Kin in the top 2% of all companies rated by consumers on Trustpilot in the home insurance category.
Kin’s high score reflects its dedication to offering personalized, affordable, and easy-to-manage home insurance policies. The reviews frequently commend Kin’s knowledgeable and friendly customer service team, straightforward claims process, and competitive pricing.
“We’re incredibly proud of this ‘Excellent’ rating from our customers,” said Kin Founder and CEO Sean Harper. “It validates our focus on putting homeowners first by leveraging technology to simplify the insurance process. A 4.9 is not just a number; it’s a testament to our team’s hard work and our commitment to building trust and transparency in an industry that has long been known for complexity and friction.”
Kin uses public and proprietary data and advanced technology to provide fast, personalized insurance quotes to homeowners. By working directly with customers, Kin eliminates the need for external agents and passes the savings on to homeowners, particularly those in areas prone to natural disasters. This direct approach, combined with a focus on exceptional customer service, resonates strongly with policyholders.
Founded in 2016, Kin helps homeowners protect what matters most in Alabama, Arizona, California, Colorado, Florida, Georgia, Louisiana, Mississippi, Missouri, South Carolina, Tennessee, Texas, and Virginia. To get your personalized home insurance quote, visit www.kin.com.
About Kin
Kin is a direct-to-consumer digital insurance provider focused on the growing homeowners insurance market. Kin offers more convenient and affordable coverage by eliminating the need for external agents. Kin’s technology platform delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Behind the scenes, Kin analyzes thousands of data points about each property to provide accurate pricing. To learn more, visit www.kin.com.
SOURCE Kin
