Today, we are incredibly excited to share that Jon McNeill will be joining Lyft as Chief Operating Officer.
Jon is a world-class leader who brings deep experience as a highly successful entrepreneur and game-changing transportation executive. Last year, the Lyft community experienced more growth than in all previous years combined, growing rides by 2.3x and increasing market share by more than 50%. Jon is a proven leader who will build upon this momentum with his unique background of starting companies from scratch and managing at scale.
Prior to joining Lyft, Jon led all customer-facing operations for Tesla, as the President of Global Sales & Service. During his time at Tesla, sales more than doubled, customer satisfaction increased to record levels, and his organization scaled to over 10,000 people across 32 countries. While scaling, Jon’s teams also changed the auto industry by innovating mobile services as well as the in-store and digital sales experience. Jon’s passion to change transportation for the better goes back to his days as a founder and CEO. He has successfully started and run eight technology and retail companies that included the first national chain of automotive collision centers as well as multiple insurance related businesses. Jon began his career at Bain & Company and is a graduate of Northwestern University.
We are thrilled to welcome Jon to the Lyft family.