First, a note: This is my rawest thinking on the subject of humanization — not just of workplace, which is talked about a lot, but of the relationship with the customer, which is talked about far less. Even though I wrote a couple of blog posts back in 2008 on this, I haven’t evolved a… Continue reading Personalization and Humanization: Serious about customer engagement? Then you need them both
Author: ZDNet Online News
Hail an autonomous taxi: Yandex rolls out ‘Europe’s first’ self-driving cabs in Russia
More on innovation Russian technology giant Yandex has begun to test self-driving taxis in Innopolis, a small town built a few years ago to foster education in technology and entrepreneurship. Yandex describes the tests in a blogpost as the first autonomous ride-hailing service in Europe. About 100 residents have already signed up for the pilot… Continue reading Hail an autonomous taxi: Yandex rolls out ‘Europe’s first’ self-driving cabs in Russia
La Trobe University completes driverless Autonobus trial
Melbourne’s La Trobe University has detailed findings of what it called successful on-campus trials of Navya’s driverless “Autonobus” shuttle, which uses 360-degree cameras and sensor systems to detect objects and runs a set route based on map coordinates. A report on the trial by La Trobe and its project partners includes a number of recommendations,… Continue reading La Trobe University completes driverless Autonobus trial
Gatwick Airport to trial British self-driving car system from Oxbotica
Gatwick Airport will trial self-driving vehicles running software from Oxbotica Image: Oxbotica Gatwick claims it will be the first airport to operate self-driving cars “airside”, using a system from Oxford University spin-off Oxbotica. The vehicles will move staff around the airport, but at this stage, they will not be used by airline passengers. If the… Continue reading Gatwick Airport to trial British self-driving car system from Oxbotica