Future of Sales: “Best Customer Experience 4.0”

18.

July 2019

Stuttgart/The Hague

Press Contact (1)

Evelyn Schwedes

International Business Communications
Sales & After Sales Mercedes-Benz Cars

evelyn.schwedes@daimler.com

Tel: +49 711 17-49903

Fax: +49 711 17790-84965

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“Best Customer Experience 4.0” – Fact sheet including quotes by Britta Seeger: The most important facts on “Best Customer Experience 4.0” of Mercedes-Benz

Stuttgart/The Hague, Jul 18, 2019

“Best Customer Experience 4.0” – Press Presentation in The Hague: Kick-Off for the luxury experience 4.0: Mercedes-Benz presents the next chapter of the global sales strategy “Best Customer Experience”

Stuttgart/The Hague, Jul 18, 2019

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A warning sound is mandatory for electric vehicles

Since 1 July 2019, it has been mandatory to install a warning sound generator in electric cars. This is due to a new EU Directive. This stipulates that initially in newly certificated hybrid, electric and fuel cell vehicles – also trucks and buses – the Acoustic Vehicle Alerting System (AVAS) must be installed for the… Continue reading A warning sound is mandatory for electric vehicles

Preliminary results for the second quarter 2019 – Daimler adjusts its earnings guidance

Stuttgart, Germany – Due to items listed below, Daimler AG has achieved a Group EBIT for the second quarter 2019 that is significantly below market expectations. Group EBIT sums up to EUR minus 1.6 billion (Q2 2018: EUR 2.6 billion). EBIT for the divisions amounts to:  Mercedes-Benz Cars: EUR minus 0.7 billion (Q2 2018: EUR… Continue reading Preliminary results for the second quarter 2019 – Daimler adjusts its earnings guidance

Mercedes-Benz continues as number one in the premium segment despite ongoing model changes

12.

July 2019

Stuttgart

In the first half of 2019, 1,134,729 cars were delivered worldwide by Mercedes-Benz (-4.6%). New records were set for the second quarter and the first half of the year in France, Spain, Poland, China and Vietnam. 196,230 vehicles with the three-pointed star were handed over to customers in June (-3.7%). “After a challenging first half of the year, Mercedes-Benz continues to be at the top of the premium segment. We are particularly pleased with the great popularity of the new compact models. In the third quarter, we anticipate sales momentum from the new SUVs with the star,” stated Britta Seeger, Member of the Board of Management of Daimler AG responsible for Mercedes-Benz Cars Marketing and Sales. Stuttgart. After the first six months of the year, Mercedes-Benz continues to be the leader among the premium car brands in a highly competitive environment worldwide, despite ongoing model changes. From January to June, 1,134,729 cars were handed over to customers by Mercedes-Benz (-4.6%). Unit sales decreased in the first half of the year primarily due to ongoing model changes for SUVs, the brand’s segment with the largest volume. In the second quarter, Mercedes-Benz sold a total of 573,856 cars (-3.5%). Sales momentum in those three months came primarily from the new compact-car models, including the new A-Class Saloon worldwide, and the new B-Class and new CLA Coupé in Europe. In June, the Stuttgart-based company with the three-pointed star sold 196,230 vehicles (-3.7%). Mercedes-Benz maintained its market leadership in the premium segment in the first half of the year in markets including Germany, the United Kingdom, France, Switzerland, Portugal, Sweden, Denmark, Finland, Czech Republic, Luxembourg, Greece, South Korea, Japan, Australia and Canada.
“After a challenging first half of the year, Mercedes-Benz continues to be at the top of the premium segment. We are particularly pleased with the great popularity of the new compact models. In the third quarter, we anticipate sales momentum from the new SUVs with the star,” stated Britta Seeger, Member of the Board of Management of Daimler AG responsible for Mercedes-Benz Cars Marketing and Sales. “In July, two real customer favourites will be in our showrooms: the new GLC and the GLC Coupé. The GLC, which has been the highest-volume model in our SUV portfolio for several years, comes with the latest intelligent driver assistance systems just like the GLC Coupé and is equipped with MBUX as standard.”
Mercedes-Benz unit sales by region and market
In the first half of this year, 457,595 vehicles with the three-pointed star were sold in the Europe region (-4.0%). In Germany, the domestic market, 147,351 units were sold in the first six months (-2.7%) and 24,033 cars with the star were handed over to customers in June (-6.2%). Unit sales increased last month in the United Kingdom, France, Spain, Russia, Portugal, the Netherlands and Denmark. Furthermore, Mercedes-Benz set new records for unit sales in the first half of a year in France, Spain, Poland and Denmark.
In the Asia-Pacific region, Mercedes-Benz sold 478,254 cars in the first half of the year (-3.1%). The Stuttgart-based company with the star increased its sales by 1.3% to a total of 344,657 units in China, the region’s core market, in the first six months. Deliveries in June were slightly higher than in the prior-year month, with a total of 57,018 vehicles handed over to customers in China (+0.1%). Unit sales in South Korea increased by 2.1% last month, and a new record for cars sold in the first half of a year was achieved in Vietnam.
In the NAFTA region, 30,808 vehicles were delivered last month (-4.1%). In the region’s core market, the United States, the prior-year level was reached with sales of 26,196 cars. Unit sales by Mercedes-Benz in the USA in the first half of the year totalled 147,396 vehicles
(-7.2%).
Mercedes-Benz unit sales by model
Unit sales of the compact cars from Mercedes-Benz increased in the first half of the year, with a total of 313,000 A- and B-Class, CLA, CLA Shooting Brake and GLA models sold (+4.2%). More than 57,000 compact cars sold in June represents growth of 13.7% compared with the same month of last year. Demand for the new A-Class was strong worldwide last month (+47.0%), while the new CLA Coupé also posted strong double-digit growth in Europe in the second month after its market launch there (+66.6%).
More than 206,000 units of the C-Class Saloon and Estate models were delivered to customers worldwide in the first half of the year (-1.8%). During the same period, unit sales of the long-wheelbase version of the C-Class Saloon increased by 4.7%. Unit sales of the C-Class Estate were 23.4% higher in June than in the prior-year month and increased by 3.4% in the first half of the year.
Sales of SUVs in the first six months of this year were below the high prior-year level due to model changes, with approximately 367,000 units of the GLA, GLC, GLC Coupé, GLE, GLE Coupé, GLS and G-Class sold (-13.3%). Despite ongoing model changes, one third of all Mercedes-Benz cars sold worldwide in the first half of the year were SUVs. The G-Class set a new sales record in the first six months of its 40th anniversary year; deliveries actually more than doubled in June.
smart
In the first half of this year, 60,318 two-door and four-door cars of the smart brand were handed over to customers worldwide (-8.1%). In Europe, unit sales increased by 0.6% in the first six months. The smart brand enjoyed great popularity especially in Germany, with unit sales increasing by 12.8% to a new record in the first half of the year. In France and Switzerland, unit sales increased by a double-digit percentage in the first six months of this year.
Overview of Mercedes-Benz Cars unit sales
June 2019
Change in %
Year to June 2019
Change in %
Mercedes-Benz
196,230
-3.7
1,134,729
-4.6
Smart
10,231
-22.5
60,318
-8.1
Mercedes-Benz Cars
206,461
-4.8
1,195,047
-4.7
Mercedes-Benz
unit sales in the regions/markets
Europe
79,892
-3.5
457,595
-4.0
– thereof Germany
24,033
-6.2
147,351
-2.7
Asia/Pacific
81,439
-3.7
478,254
-3.1
– thereof China
57,018
+0.1
344,657
+1.3
NAFTA
30,808
-4.1
174,409
-8.8
– thereof USA
26,196
0.0
147,396
-7.2

Press Contact

Christopher R. Springer

International Business Communications
Sales & After Sales Mercedes-Benz Cars

christopher_renz.springer@daimler.com

Tel: +49 711 17-33806

Fax: +49 711 17-7902-3252

Katja Liesenfeld

Manager International Business Communications
Sales & After Sales Mercedes-Benz Cars

katja.liesenfeld@daimler.com

Tel: +49 711 17-32972

Fax: +49 711 17-790-24594

Sofia Stauber

Head of International Business Communications
Mercedes-Benz Cars

sofia.stauber@daimler.com

Tel: +49 711 17-40598

Fax: +49 711 17790-91184

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GLC and GLC Coup?: Starting signal for the series production at the Bremen plant.

About the Bremen plant. With a workforce of more than 12,500, the Mercedes-Benz plant in Bremen is the largest private-sector employer in the region. Eleven models are currently produced at the site: the Saloon, Estate, Coupé and Cabriolet of the C-Class, the Coupé and Cabriolet of the E-Class, the GLC cross-country vehicle, the GLC Coupé,… Continue reading GLC and GLC Coup?: Starting signal for the series production at the Bremen plant.

Mercedes-Benz International Corporate Sales.

Your success is our drive. You’re an experienced global fleet manager, you know your business inside out. When assembling your corporate fleet, you expect cars that are highly efficient, absolutely reliable, 100% safe. You expect mobility solutions that are relevant for your corporate fleet. Solutions that provide a clear added value to your business. Our… Continue reading Mercedes-Benz International Corporate Sales.

Contract signed: Daimler AG and BMW Group launch long-term development cooperation for automated driving

Initial goal: to develop technologies for driver assistance systems, highly automated driving on highways, and automated parking (all up to SAE Level 4) Market launch in series vehicles scheduled for 2024 Partners will implement technologies independently in their respective series vehicles Cooperation involves over 1,200 development specialists in Sindelfingen and Unterschleissheim Stuttgart/ Munich. The Daimler… Continue reading Contract signed: Daimler AG and BMW Group launch long-term development cooperation for automated driving

Mercedes-Benz Customer Solutions GmbH: new name, new strategy

Stuttgart, Jul 4, 2019

Stuttgart – At Mercedes-Benz, the wishes and needs of customers are the focus of all activities. This attitude is all the more reflected in the new name and program of Mercedes-Benz Accessories GmbH: The wholly-owned subsidiary of Daimler AG is called Mercedes-Benz Customer Solutions GmbH.
In future Mercedes-Benz Customer Solutions will combine technology, mobility and lifestyle to create exciting experiences for its customers. One approach is the further development of the existing product portfolio and the other is the networking of hardware and software. These include such products, like the location and tracking systems or the Mercedes-Benz Link; here, in vehicle mechanical products are combined with digital components. Beyond these, additional products and functions that can be managed using an App (i.e., via Mercedes Me app) are planned.
“Our aim is clear: we develop solutions that our customers want –

Automotive and Mobility Industry Leaders Publish First-of-its-Kind Framework

“Safety First for Automated Driving” (SaFAD) white paper emphasizes the importance of safety by design for automated vehicles. Emphasizing safety by design, 11 industry leaders across the automotive and automated driving technology spectrum today published “Safety First for Automated Driving,” (SaFAD), a non-binding organized framework for the development, testing and validation of safe automated passenger… Continue reading Automotive and Mobility Industry Leaders Publish First-of-its-Kind Framework

Important step in the digitisation of the automotive industry

Sindelfingen. Electromagnetic compatibility (EMC) is a key prerequisite for the future topics connectivity, autonomous driving, shared, and electric drivetrain. With the new test facility, Mercedes-Benz takes an important step as a pioneer in the digitisation of the automotive industry. The new reverberation chamber makes efficient and comprehensive EMC measurements possible. New measuring methods allow vehicle… Continue reading Important step in the digitisation of the automotive industry