BEFORE YOUR RIDE
All our Captains go through a rigorous screening process to verify their identity & driver’s license as well as checking for any criminal records.
We send you your Captain’s details including photo, name, rating, vehicle type and plate number before they arrive.
Captains attend a mandatory training session which includes instructions and guidance ranging from smooth driving, avoiding issues to keep customers safe and following standard safety and security protocols in the unlikely event of an incident.
Our Captains’ vehicles are assessed and the insurance confirmed prior to on-boarding.
Customers have the option to mask their telephone numbers from Captains to ensure their privacy. They can communicate anonymously with the Captain to direct them to the location of pick up (Call masking may not be available in all markets).
DURING YOUR RIDE
Our telematics technology (driver behavior) under development will closely monitor our Captains’ driving skills in real-time to ..