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New Delhi: The Vadodara-basedRunR Mobility, a leading electric vehicle (EV) manufacturer, has partnered with vehicle assistance major ReadyAssist after signing an after-sales service agreement to enhance offerings for customers.
RunR Mobility, supported by MecPower Solutions, will leverage ReadyAssist‘s unique deep-tech platform and innovative solutions to cater to its customers’ real-time breakdown problems using deep machine learning, data intelligence, and operations efficiency, a company release said.
Though there is a surge in demand for EVs, inadequate after-sales services and roadside assistance continues to pose a major challenge for consumers. RunR Mobility, cognizant of the lack of adequate after-sales services, has joined hands with ReadyAssist to not only aid its customers but also strengthen the EV ecosystem, the release said.
The collaboration will allow RunR Mobility clients with a full yearly maintenance plan for their B2B E2Ws, including periodic general servicing, PAN India roadside assistance, and warranty replacements. RunR Mobility, at the behest of this collaboration, will also gain access to ReadyAssist’s workshops that are bolstered with the latest EV servicing capabilities and highly-skilled mechanics.
Furthermore, it will be integral to ReadyAssist’s expansion plans of reaching 12,000 customers during the Fiscal Year (FY) 2023-34. It presently offers a 24/7 real-time breakdown service throughout 19000+ pin codes in 700+ districts in India. Powered by a deep-tech platform and Pan-India network of more than 5000+ skilled and groomed mechanics, ReadyAssist ensures Reliability & Quality without compromising on Speed. The country’s leading technology-backed vehicle lifecycle management firm will also be seen deploying at least 100 specialized EV mechanics capable of servicing 3000 customers a month, the release said.
Setul Shah, founder and CEO, RunR Mobility,said, “ReadyAssist clearly needs no introduction when it comes to unparalleled solutions in the auto services sector. It gives us great pleasure to partner with them in a bid to serve our customers with best-in-class services. Our partnership will enable us to leverage ReadyAssist’s expertise in auto services and utilize its cutting-edge technologies in streamlining services for our customers. The latest collaboration will not only enhance our service offerings but will also strengthen our position in the ever-evolving EV industry.”
Vimal Singh SV, founder and CEO, ReadyAssist, said, “ReadyAssist has carved its niche in the ever-competitive auto services industry on the back of tech-enabled roadside assistance and doorstep solutions PAN India – something that has allowed us to go past the 1mn-mark in subscribed customers. The partnership with RunR Mobility is aligned with our long-term objectives and will enable us to cater to more customers in their needs for services across touchpoints in the country. Through our collaboration, we look forward to contributing to our partner’s growth trajectory while envisioning our own expansion route.”
