Zoom will soon integrate Anthropic’s chatbot across its platform

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After partnering with OpenAI to launch Zoom IQ, the company now has plans to integrate Anthropic’s Claude chatbot.

By Emma Roth, a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO.

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An image showing Zoom’s logo on a blue and black background
Illustration: Alex Castro / The Verge

Zoom is partnering with Anthropic to integrate the company’s AI assistant across its productivity platform. In a post on Tuesday, the company shared that it will add Anthropic’s chatbot, called Claude, to its Team Chat, Meetings, Phone, Whiteboard, and Zoom IQ features.

Claude, a chatbot Anthropic launched in March, won’t be available in all of these features to start. Zoom says it will first add the chatbot to its Contact Center product, which businesses can use as a channel for customer support. According to Zoom, this should result in “better self-service features” and should help guide customers toward relevant solutions. It will also soon be able to surface necessary resources for agents while they’re serving customers.

The company is vague about how it will implement Claude in other areas of the app, but it will likely leverage the assistant to help it compete with other productivity apps that use AI, like Slack. Zoom already has a suite of AI-powered capabilities available through Zoom IQ, an assistant it built through a partnership with OpenAI. So far, Zoom IQ can generate summaries and message drafts as well as create whiteboards based on text prompts.

Additionally, Zoom Ventures, a Zoom offshoot that invests in startups, also announced that it has made an investment in the Google-backed Anthropic. Zoom says working with both Anthropic and OpenAI helps bolster its “federated approach” to AI.

“Partnering with Anthropic also furthers our commitment to providing customers with our federated approach to AI, optimized to deliver outstanding customer experience outcomes,” Smita Hashim, Zoom’s chief product officer, says. “Additionally, with our investment, we are advancing leading-edge companies like Anthropic and helping to drive innovation in the Zoom ecosystem and beyond.”

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