@Ford: Smart As Ford: How Company Delivers Great Customer Experiences

Every day, Ford employees listen to customers and dream, design, test and manufacture vehicles and services to meet their needs.

The goal is not to simply meet expectations, but to go above and beyond to deliver products that customers can’t live without.

Along the way, these employees invent ingenious digital features, develop new testing techniques, and show the attention to detail required to deliver excellence for customers.

Go to Source