Kota Kinabalu, 15 August 2018 – PROTON After Sales Service Competition 2018 (“the Competition”) is a platform for all after sales personnel around the country to showcase their ability and quality of work in handling customers’ cars. As part of PROTON’s talent management and development initiatives, winners will be rewarded with cash prizes and incentive trip to Shanghai, China worth RM50, 000.
For pre-qualifying round in East Malaysia, participants from PROTON dealers and branches in Sabah and Sarawak were tested to prove their skills, speed and accuracy in their area of expertise.
Sharpening Skills for First Proton SUV and Future Models
“Throughout the Competition, our technicians will compete against each other, helping them to sharpen their skills. Ultimately, this assists to build the quality of our after sales services and take it to a higher level to be on par with global standards. We believe our after sales service personnel are ready to receive the coming of the first Proton SUV in the market, as well as other future models,” said Abdul Rashid Musa, Chief Executive Officer of PROTON Edar.
The pre-qualifying round for the Competition were held in 5 regions starting from 20 July. Top three participants at the regional level will compete in the Final at COE, Subang Jaya on 13 – 15 September. Six finalists will win cash prizes and a trip to Shanghai, China where they will visit Geely Headquarters and the Geely Research Centre.
During the 2-day event, participants were tested on their theoretical and practical abilities as they were given an engine overhaul task where they were required to dismantle and reassemble a Proton VVT engine within a 3-hour time limit. They were judged based on their speed, accuracy and troubleshooting competencies throughout the process.
Enhancing Skills and Rewarding Talents
“The PROTON After Sales Service Competition is part of PROTON's continuous effort to enhance the skills of our technicians to serve our customers better and also to reward those who show exceptional ability. Winners will be rewarded with an incentive trip, where they have the opportunity to visit Geely Headquarters and Geely Research Centre. This will be an eye opener for our local technicians to explore the full breadth of capabilities at Geely from design to development of the complete vehicle,” Rashid added.
“Exceptional after sales service is the key to retain our existing customers as well as attracting new ones. When we provide good quality services to them, we are able to increase customer loyalty and benefit from them spreading the news via word-of-mouth. Technicians or mechanics play an important role in ensuring this to happen.” Rashid added further.
