The roadside assistance from Toyota should be digitized and offer more benefits.
In the future you can the breakdown service from Toyota also via app or via the website reach and there announce its mishap. The phone number is maintained, but you no longer have to hang in the waiting loop annoyed.
Toyota breakdown app. Source. Toyota
The new concept Toyota has developed with the Europ Assistance Service GmbH, which also implies the website. There you can reach the customer service and take advantage of its services. Thus, Toyota is increasingly the so-called mobility guarantee.
On the website you can get the questions about the breakdown assistance answered within two minutes and the order is automatically given to a vehicle of the service. In addition, one can follow the path of the vehicle and is informed about the arrival time.
With the digital offer one wants to react faster to emergencies. During the test phase, only eight percent used the service via the website. However, one expects a higher quota, if one conveys the benefits better.
Furthermore, one plans an extension in this regard. So the “Virtual Agent” should be provided via the homepage. This is an Artificial Intelligence in the form of a chatbots, It has voice recognition and can process sales orders. The service should start this spring.
About David Flora
I’ve been writing about Autonomous & Connected Driving since 2011 and also talk about it on other sites like the Smart Mobility Hub. I studied social sciences at the HU Berlin and since 2012 I am a freelance journalist. Contact: mail@autonomes-fahren.de