LOS ANGELES, Dec 11 (Reuters) – Amazon.com Inc van drivers’ on-time delivery rate fell to 93.7% for the Cyber Monday week from 98.2% during the Thanksgiving week, consulting firm ShipMatrix said on Wednesday.
Amazon did not immediately comment on the holiday performance of the van delivery drivers, who exclusively deliver merchandise from the e-commerce giant to customer homes. Data for United Parcel Service Inc, FedEx Corp and the U.S. Postal Service was not immediately available.
“Since Amazon is a retailer, fulfillment company and delivery carrier (all-in-one), its customers could have experienced greater delays but those delays could be resulting from delays in the fulfillment of the order,” ShipMatrix President Satish Jindel said. (Reporting by Lisa Baertlein in Los Angeles Editing by Chizu Nomiyama)