- Uber’s $3.1 billion acquisition of Careem, a major rival in the Middle East, closed on Friday after being announced in March.
- For Uber, it’s a way to buy dominance in a fiercely competitive region.
- Careem has built a moat to keep out Western competition, founder and CEO Mudassir Sheikha told Business Insider in a 2018 interview.
Just weeks ahead of its highly anticipated initial public offering in May 2018, Uber announced a $3.1 billion deal to acquire one of its largest rivals in the Middle East, Careem. And on Friday, that acquisition finally closed.
While Careem will remain an independent brand for the time being, Uber will acquire key insights and technology that the company has developed over the past seven years.
Founder and CEO Mudassir Sheikha told Business Insider in February that the moat carved out by Careem would be hard for a Western company to easily overcome. Sheikha said that certain things that Western companies take for granted — like ubiquitous credit cards or even Google Maps — don’t always exist in the countries where Careem operates.
“We not only had to build mapping infrastructure, we had to build our own places database because Google was not complete nor reliable,” Sheikha said.
“Neighborhood by neighborhood we have actually gone into our cities and mapped every building, every villa, and every shopping mall in order to provide an accurate location for pickups and drop-offs.”
Read more: Careem has mapped 45,000 miles of road in its bid to compete on a global stage
Cash is still king in the Middle East, but simply accepting hard currency in exchange for rides is more complicated than it might seem.
“Cash might seem like a simple option in the app, but to enable it at scale required a lot of work,” Sheikha said.
The company assigns credit limits to captains (its term for drivers on the platform) based on their driving history on the platform. Those limits decide how much cash one driver can collect before having to deposit the company’s cut. Careem’s algorithm can then prioritize credit-card trips to let the accounting work out commissions.
Drivers can also arrange a rendezvous to move cash, in a move that could foreshadow Careem’s plans to enter the payments and remittances space, a huge industry in the region.
Given Careem’s experience pioneering ride-hailing services in the region, it makes sense why Uber would want to buy out the company rather than try to compete with it.
“For a global player to come in and start providing a service to the top 2% to 3% of the population is not difficult, they’re used to the convenience,” Sheikha said. “But as soon as you start going down the masses, you require a lot of tailoring.”
For example, “it took Uber almost 2 years to realize that very few people in this region have a credit card,” he said. “That’s a very basic thing. It’s 101 in this region.”
In an email to Uber employees late Wednesday, CEO Dara Khosrowshahi said Sheikha and his cofounder are “first-class entrepreneurs” with a truly extraordinary product.
“Over time, by integrating parts of our networks, we can operate more efficiently, achieve even lower wait times, expand new products like high-capacity vehicles and payments, and quicken the already remarkable pace of innovation in the region” he said of the acquisition.
“It’s a great day for the Middle East, for the region’s thriving tech sector, for Careem, and for Uber.”