7 April 2020
A message from Black Horse on the option to request a payment deferral online
If your income has been impacted by coronavirus, we have a range of options to help you. You can now apply for a payment deferral of up to three months online or we can offer you other help if you need it.
If you need to request a payment deferral in most cases, you can now make your request online to defer your next 3 months payments. To process a payment date change request, you will need to log into your account on our website www.blackhorse.co.uk using your date of birth, postcode and agreement number. You can find your agreement number on any correspondence from us or it will be the reference for your direct debit shown on your bank statement.
We can defer your monthly payments by a maximum of 3 months. When you ask for a three month payment holiday online if you have already had a 1 month payment holiday, we will only apply a payment holiday for a further 2 months.
Please note that we are currently dealing with a much higher volume of calls than normal so please use the link to our website where possible to facilitate this deferral request however if you are unable to process your request online, you can call us on 0344 8248888.
You will find frequently asked questions on the Black Horse website that are being updated regularly, please check these should you have any queries.