‘I hate them’: Locals reportedly frustrated with Alphabet’s self-driving cars

Early rider use the Waymo driverless vehicles to get to school.

Alphabet's self-driving cars are annoying their neighbors in Chandler, Arizona.

More than a dozen locals who work near Waymo's office gave The Information the same unequivocal assessment of the cars, which reportedly struggle to cross a T-intersection there: “I hate them.”

One woman said that she almost hit one of the company's minivans because it suddenly stopped while trying to make a right turn, while another man said that he gets so frustrated waiting for the cars to cross the intersection that he has illegally driven around them.

The anecdotes highlight how challenging it can be for self-driving cars, which are programmed to drive conservatively, to master situations that human drivers can handle with relative ease, like merging or finding a gap in traffic to make a turn.

Waymo has been testing its vehicles in the Phoenix suburbs for little more than a year and is widely seen as the furthest along in the self-driving car space, but its safety drivers have to take control of the vehicles regularly, people with direct knowledge of the issues tell The Information.

A Waymo spokesperson says that its cars are “continually learning” and that “safety remains its highest priority” during testing. The spokesperson also said that Waymo is using feedback from its early rider program to improve its technology, though it declined to comment specifically on the intersection complaints mentioned in The Information story. The company has previously said that it plans to launch a commercial self-driving taxi service before the end of the year, but that its service will still include a Waymo employee in each car as a “chaperone.”

The potential for self-driving cars is so powerful because they eliminate aspects of human error and unpredictability that make driving dangerous, like speeding, texting, drinking or blowing through stop signs. However, as they start coexisting on roads alongside human drivers, that very unpredictability can confuse the cars, which may stop abruptly, endangering or aggravating people.

Waymo and other self-driving car companies will continue to try to work out software kinks and expand their regions of operation, but experts are divided on when self-driving cars will actually become mainstream.

As Waymo's CEO said in June during a talk at a National Governors Association meeting: the time period to make automated vehicles widespread “will be longer than you think.”

Read The Information story here.

Clarification: This piece previously referred to the Waymo employee who will be in the car when it launches its taxi service as a “safety driver.”

Behind the scenes at Waymo's top-secret testing site
10:02 AM ET Tue, 31 Oct 2017 | 02:08

An Interview With Self-Driving Visionary Larry Burns, Co-Author of ‘Autonomy’

Larry Burns, GM vice president of Research and Development and Planning, gestures during a press conference Thursday, January 27, 2005, in New York. General Motors, along with Shell Hydrogen LLC, announced plans to provide 13 fuel cell-powered vehicles to New York State, and to open New York state’s first hydrogen service station in 2006. Photographer:… Continue reading An Interview With Self-Driving Visionary Larry Burns, Co-Author of ‘Autonomy’

Waymo opens subsidiary in China

Waymo, the former Google self-driving project that spun out to become a business under Alphabet, has opened a subsidiary in China. The unit, called Huimo Business Consulting Co., opened in Shanghai on May 22, according to a filing with China’s National Enterprise Credit Information Publicity System. China Money Network was the first to report on… Continue reading Waymo opens subsidiary in China

UPDATE 1-Waymo sets up subsidiary in Shanghai as Google plans China push

BEIJING/SHANGHAI (Reuters) – Alphabet Inc’s (GOOGL.O) self-driving unit Waymo has set up a subsidiary in Shanghai, according to a business registration filing, the latest sign that the U.S. internet giant is attempting to make new inroads into China. FILE PHOTO: Waymo unveils a self-driving Chrysler Pacifica minivan during the North American International Auto Show in… Continue reading UPDATE 1-Waymo sets up subsidiary in Shanghai as Google plans China push

$3.2 Billion Autonomous Car Startup Zoox Suddenly Fired Its CEO and Won’t Explain Why

Tim Kentley-Klay has been ousted as CEO of high-profile self-driving car startup Zoox. Kentley-Klay was voted out by Zoox’s board, Bloomberg reported. He had no prior experience in cars or artificial intelligence before founding Zoox in 2014 with Jesse Levinson. Zoox has already started searching for a replacement for Tim Kentley-Klay, who cofounded the Silicon… Continue reading $3.2 Billion Autonomous Car Startup Zoox Suddenly Fired Its CEO and Won’t Explain Why

The founder of $3.2 billion startup Zoox says that he was ousted as CEO ‘without a warning’ because ‘the board chose …

The CEO of Zoox has left in a management shake-up at the the high-profile, well-funded, and idiosyncratic self-driving car startup. Zoox has already started searching for a replacement for Tim Kentley-Klay, who cofounded the Silicon Valley-based company, a source close to Zoox told Business Insider. In the meantime, it has named board member Carl Bass… Continue reading The founder of $3.2 billion startup Zoox says that he was ousted as CEO ‘without a warning’ because ‘the board chose …

Lyft and Aptiv have completed 5000 paid trips in their self-driving taxis

Lyft and self-driving technology company Aptiv have been operating a small fleet of self-driving cars in Las Vegas since the Consumer Electronics Show last January. And today, the companies say they’ve reached a new milestone in their partnership: 5,000 paid rides. Lyft and Aptiv claim to be operating the only commercial robot taxi service in… Continue reading Lyft and Aptiv have completed 5000 paid trips in their self-driving taxis

A day in the life of a Waymo self-driving taxi

In a nondescript depot in suburban Arizona, the future of transportation is getting a tune-up. This is where Waymo, the self-driving unit of Google parent Alphabet, houses its growing fleet of self-driving cars — hundreds of Chrysler Pacifica minivans fitted with highly advanced hardware and software that enables them to safely ride on public roads… Continue reading A day in the life of a Waymo self-driving taxi

Getting ready for more early riders in Phoenix

Getting ready for more early riders in Phoenix By: Ellice Perez, Head of Operations We launched our early rider program in Phoenix in April 2017, and today, hundreds of riders are using our fully self-driving vehicles to get around every day, with even more joining throughout the summer. To run this self-driving service, we rely on… Continue reading Getting ready for more early riders in Phoenix

After fatal accident, Uber’s vision of self-driving cars begins to blur

Getty Images
An Uber self-driving car drives down 5th Street on March 28, 2017 in San Francisco, California.

SAN FRANCISCO — After Dara Khosrowshahi took over as Uber's chief executive last August, he considered shutting the company's money-losing autonomous vehicle division. A visit to Pittsburgh this spring changed that.

In town for a leadership summit, Mr. Khosrowshahi and other Uber executives were briefed on the state of the company's self-driving vehicle research, which is based in Pittsburgh. The group was impressed by the progress its autonomous division had made in testing driverless cars in Pittsburgh and in Arizona, according to three people familiar with the ride-hailing company, who were not authorized to speak publicly. They left the meeting energized, convinced that Uber needed to forge ahead with self-driving cars, the people said.

But days after the summit, one of Uber's autonomous cars struck and killed a woman who was pushing a bicycle across a street in Tempe, Ariz. Video from the March 18 collision showed a distracted safety driver failing to react in time as the vehicle barreled into the pedestrian, Elaine Herzberg.

The accident threw Uber's autonomous vehicle efforts into flux, immediately forcing the suspension of its self-driving car tests in cities including Tempe, Pittsburgh and Toronto. Months later, Uber's executives are divided over what to do with the autonomous business, according to the people familiar with the company. While one camp is pushing Mr. Khosrowshahi to seek partnerships or even a potential sale of the unit, known as the Advanced Technologies Group, a rival contingent is arguing that developing self-driving technology is crucial to Uber's future, the people said.

Mr. Khosrowshahi remains undecided, the people said, though he has expressed a desire to partner with other companies on autonomous technologies. In recent months, Uber has started talking with a few auto manufacturers about potential partnerships, including supplying Uber's autonomous driving technology for use in Toyota's minivans, according to one person familiar with the talks. Toyota declined to comment.

More from The New York Times:
Alexa vs. Siri vs. Google: Which Can Carry on a Conversation Best?
Google Employees Protest Secret Work on Censored Search Engine for China
After the Cryptocurrency Boom: Hard Lessons for New Investors

The internal debates are unfolding at a time when many companies can ill afford to pause on autonomous technology given stiff competition from carmakers and other tech companies. In recent months, top engineers have left Uber's self-driving project for lucrative opportunities elsewhere. Uber's self-driving cars recently returned to the road in Pittsburgh but with human drivers at the wheel, meaning employees are driving around like any other motorist — except their vehicles are carrying hundreds of thousands of dollars in technology.

The issue of whether to retain or sell A.T.G. is complicated by Uber's stated intention to go public by the end of 2019. The company, valued at $62 billion, has racked up billions of dollars in losses since it was founded in 2009 and needs to persuade investors that it can eventually create a sustainably profitable business. The self-driving efforts, which have been losing $100 million to $200 million a quarter, do little to help that case. And Mr. Khosrowshahi has been shedding money-losing businesses since he joined Uber.

At a meeting in Pittsburgh on Aug. 8, according to a person briefed on the event, Mr. Khosrowshahi did not address what he would do with the self-driving efforts but told employees there that it ''is a big-time hardware manufacturing, software problem at scale. Lots of tech companies out there are going after this problem, but I think there are very few companies who are taking this on end-to-end at scale the way we are.''

In a statement, Uber said: ''Right now the entire team is focused on safely and responsibly returning to the road in autonomous mode. That's our No. 1 objective, and we have every confidence in the work they are doing to get us there.''

Uber first made its interest in self-driving cars public when it hired about 40 researchers and scientists from the National Robotics Engineering Center at Carnegie Mellon University in 2015. At the time, the company's chief executive was one of the founders of Uber, Travis Kalanick, who had decided to bet big on self-driving vehicles. He wanted to prepare Uber for a future when fleets of driverless cars could move passengers efficiently and safely around the clock.

In 2016, Uber acquired Otto, a self-driving truck start-up whose founders had decamped from Google. The deal later spurred a trade-secrets-theft lawsuit from Google's onetime self-driving car unit, Waymo. The case briefly went to trial this year, generating headlines and embarrassing revelations, before Uber settled with Waymo in February.

In its rush to get on the road with driverless cars, Uber also ran afoul of regulators. The company started testing its autonomous vehicles in San Francisco in 2016, without a permit from California's Division of Motor Vehicles. The state agency ordered Uber to apply for a permit, but the company refused, saying permits were not necessary since safety drivers were monitoring the cars. The D.M.V. ultimately revoked the registrations for the 16 self-driving cars that Uber was testing in the city.

By early this year, Uber's self-driving division was preparing to ramp up development, pushing its testing cars in Arizona to tally more miles. The goal, according to internal documents reviewed by The New York Times, was for Uber to win regulatory approval to start testing a self-driving car service in Arizona before the end of this year.

But the crash in March — the first known fatality involving a pedestrian and an autonomous car — altered everything. Since then, Uber has steadily narrowed the scope of its autonomous vehicle operations.

In May, Uber announced that it was shutting its driverless testing hub in Arizona and laying off 300 employees. A day later, preliminary findings from federal regulators investigating the crash confirmed what many self-driving car experts suspected: Uber's self-driving car should have detected a pedestrian with enough time to stop, but it failed to do so. Uber has begun a safety review and plans to publish its assessment in the coming months.

Mr. Khosrowshahi has started to subtly de-emphasize the company's role in developing driverless technology.

At a conference last year, he said it was a ''huge advantage'' for Uber to have its own autonomous technology while operating a global ride-sharing network. But this May, Mr. Khosrowshahi said that while Uber needed to have access to autonomous technology, it aimed to be ''neutral.'' He said Uber would be open to licensing its own technology or building around alternatives from other companies — a stark contrast to the company's previous approach of owning and operating the entire self-driving ''stack'' of technology and hardware.

And in July, Uber announced that it was closing its autonomous trucking business. The company instead said it would focus exclusively on building self-driving cars.

''For now, we need the focus of one team, with one clear objective,'' Eric Meyhofer, who leads Uber's driverless car efforts, wrote in an email to employees.

In the preceding months, some senior engineers and executives with expertise in self-driving vehicles had already left. One of those was Don Burnette, one of Otto's founders, who became the chief executive of a new self-driving company called Kodiak, which focuses on long-haul trucking.

''I really wanted to focus on the trucking problem, and there was not as much focus on that at Uber,'' Mr. Burnette said.

He added that Uber would most likely continue to pursue its vision of driverless cars because it and other companies ''have been working on it for so long, promising this for so long, and they have a tremendous amount of money behind them.''

Interested in All Things Tech? Get the Bits newsletter delivered to your inbox weekly for the latest from Silicon Valley and the technology industry.