More consumers are using digital self-service when interacting with dealer aftersales departments. That’s the claim from digital service specialist Tjekvik, whose technology has been adopted by dealer groups in the UK, including Group 1, JCB, John Clark, Hartwell and Vertu. The tech enables customers to check in and check out their vehicles at a time… Continue reading Dealers make use of digital self-service in aftersales
Author: Motor Trader Online News
Franchised dealers are most popular retailers, according to NFDA survey
The NFDA’s Consumer Attitude survey found that 92% of respondents were satisfied with franchised dealers while only 22% purchased from an independent dealer. 9% selected a car supermarket for their current vehicle while 8% selected ‘privately advertised’. Sue Robinson, Chief Executive of NFDA, said: “It is positive to see that overall satisfaction with franchised dealers… Continue reading Franchised dealers are most popular retailers, according to NFDA survey
Keyloop and AI Assistant boost data quality for dealers
228162115 Keyloop is now a certified reseller of AI Assistant’s ‘Cleanse product, which uses AI and automation to help dealers maintain accurate and current databases. Cleanse solution automatically verifies vehicle data daily against DVLA and DVSA databases using Virtual Assistants. This, it said, ensures that the correct Vehicle Registration Mark (VRM), Registration Date, and MOT… Continue reading Keyloop and AI Assistant boost data quality for dealers
Evolution Warranties acquires The Autogroup Warranties
Evolution Warranties has acquired The Autogroup (TAG) Warranties in a seven figure transaction. The strategic move aims to enhance warranty offerings, expand market reach, drive significant growth and deliver more acquisitions planned for the Evolution World Group. Gerry Loughran, CEO of Evolution Warranties, said: “This purchase represents a significant milestone for both companies and reinforces… Continue reading Evolution Warranties acquires The Autogroup Warranties
MT Special: Dealers and the fall out from cyber-crime
Dealers in the US were hit by cyber-crime last month with twin attacks on CDK Global. What can UK dealers learn from their experience? Software and dealer management systems giant CDK Global was hit by two cyber-attacks in the USA in June, forcing it to shut down its applications for US dealers. The company services… Continue reading MT Special: Dealers and the fall out from cyber-crime
Steer Automotive buys Komoo rental and fleet repair firm
Bodyshop chain Steer Automotive Group has bought Komoo for an undisclosed sum. Komoo has a network of fleet repair sites located near airports and vehicle storage hubs. It carries out minor body repairs, from cosmetic dents and scrapes to full vehicle resprays for rental and fleet firms. Carl Henderson, managing director of Komoo, Dale Peart,… Continue reading Steer Automotive buys Komoo rental and fleet repair firm
Dealers sign up to Alphera motor finance code
Marriott Motor Group, Howards Motor Group, VR EPS Warrington, Phantom Motor Company, Eastern Western Group and Hippo Motor Group are among dealer groups who have signed up to Alphera’s motor finance code. The Consumer Duty+ Code of Excellence involves commitment to improving services, a focus on ‘good customer outcomes’, empowering customers to make informed decisions,… Continue reading Dealers sign up to Alphera motor finance code
Dealers urged to use ‘blend’ of instincts and insights to navigate used market
Auto Trader expects the used car market to perform well in H2, with sales predicted to rise 5% YoY to around 7.6m transactions, but warns dealers of a need to adapt due to supply shifts. Dealers will need to adapt to a rapidly changing parc and forecourt over the next few years. Marc Palmer, head… Continue reading Dealers urged to use ‘blend’ of instincts and insights to navigate used market
Vertu acquires Honda Exeter from Hendy Group
Vertu Motors has continued its expansion into the South-West with the acquisition of Honda Exeter from Hendy Group this week. The dealership, rebranded as Vertu Honda Exeter, brings Vertu’s Honda dealerships across the UK to a total of 17. In the South-West, Vertu Honda Exeter joins Vertu Honda Plymouth and Vertu Honda Truro. Chris Taylor,… Continue reading Vertu acquires Honda Exeter from Hendy Group
Evolution Warranties strikes deal with GSF to save dealers thousands
Evolution Warranties agreed a deal with GSF Car Parts for an exclusive new programme for dealers to save thousands on parts. Evolution Prep Direct (EPD) will enable dealers to significantly reduce vehicle prep costs while increasing profitability. The programme is available across the UK, including Northern Ireland, from over 190 outlets with same day and… Continue reading Evolution Warranties strikes deal with GSF to save dealers thousands