The majority of dealers are giving GAP insurance sales a miss in the wake of FCA scrutiny. That’s the view of warranty firm Intelligent Motoring which estimates that 90% of dealers are not advertising GAP products. GAP came under scrutiny from the FCA which paused sales for a period. Duncan McClure Fisher, CEO of Intelligent… Continue reading Majority of dealers ‘hesitant to sell’ GAP insurance following FCA scrutiny
Author: Motor Trader Online News
ADS warn dealers to manage customer contact effectively over unchecked vehicles
Millions of potentially faulty cars and vans have never been checked, despite safety recalls, according to Auto Data Solutions (ADS). Dealers are being warned about the importance of customer contact management in order to decrease the number of unchecked vehicles. Figures released under the Freedom of Information Act reveal that over 3.2 million cars and… Continue reading ADS warn dealers to manage customer contact effectively over unchecked vehicles
Legal expert spells out impact on dealers of potential motor finance redress scheme
Legal expert Professor Henry Blair of MILS has looked at an up and coming Supreme Court ruling that could trigger an FCA redress scheme for motor finance and the impact it could have on dealers The Supreme Court hears the Johnson, Wrench, and Hopcraft appeals on 1–3 April 2025. Professor Blair said a redress scheme… Continue reading Legal expert spells out impact on dealers of potential motor finance redress scheme
Dealers seeing shortage of stock at auction in ‘extremely positive’ first quarter
Dealers are seeing a shortage of stock in the wholesale market with demand exceeding supply, according to the National Association of Motor Auctions (NAMA). “Overall, Q1 2025 has been extremely positive, for the month of March so far demand has been outweighing supply with general shortages of stock” said NSMA spokesperson Paul Hill. NAMA said… Continue reading Dealers seeing shortage of stock at auction in ‘extremely positive’ first quarter
BLOG Dealers must embrace technology and accelerate change
The Chancellor’s last budget has undoubtedly increased the cost of doing business, putting greater financial pressure on dealers already contending with shifting consumer behaviours, tightening margins, and an evolving technological landscape. The response to these challenges must be swift and strategic. There is a pressing need to find efficiencies across businesses, and technology can support… Continue reading BLOG Dealers must embrace technology and accelerate change
Motorway multi-channel campaign to bring dealers more premium stock
Motorway has announced its new brand platform and multi-channel campaign which will be rolled out from 21 March. ‘It’s not magic. It’s Motorway’ sees Motorway demonstrate how it strives to make selling effortless for car owners. The campaign aims to bring more premium used car stock to Motorway’s daily auction. James Wilson, COO at Motorway,… Continue reading Motorway multi-channel campaign to bring dealers more premium stock
Motorists seek guidance from dealers on EV use
Motorists are more likely to buy electric cars is dealers can guide them on how to get a charger installed and how to use public charging, according to Startline’s March Used Car Tracker which questioned 302 consumers and 58 dealers. Almost half (46%) of motorists want help getting a charger installed at home as well… Continue reading Motorists seek guidance from dealers on EV use
UK dealers ‘three to five years behind’ US counterparts in data marketing
UK dealers are losing millions in revenues because of inaccurate and out of date customer records. That’s the claim from Auto Data Solutions (ADS) after analysing UK dealer databases and comparing them to their US counterparts. In one recent dealer group database analysis ADS found that 12% of customer plate changes had not been recorded.… Continue reading UK dealers ‘three to five years behind’ US counterparts in data marketing
Dealers can save over £1m each year by embracing automation, says Autofinity
Dealer groups can expect to save over £1m each by embracing automation to streamline their used car online merchandising, says Autofinity. Autofinity’s chief solutions officer Chris Banks led an in-depth analysis to uncover the true price tag of marketing a used vehicle online whilst in stock. The company then liaised with dealer group partners to… Continue reading Dealers can save over £1m each year by embracing automation, says Autofinity
JudgeService identifies ways for dealers to boost customer satisfaction
The most significant boosts in customer satisfaction are achieved by dealers who routinely offer test drives (up 45% to 81%) and make follow-up contact with car buyers (rising 41% to 87%), according to research of over 436,100 customer questionnaires by JudgeService. Showroom sales staff who introduce customers to a manager prompt a satisfaction boost of… Continue reading JudgeService identifies ways for dealers to boost customer satisfaction