New Delhi: Tummoc, a patented public transit app, recently conducted a survey across 21+ Indian cities with over 50,000 daily commuters to gain insights into the challenges faced by commuters in the realm of public transportation.
The results reveal 85% users recognize the lack of sufficient public transport infrastructure as a substantial issue as it hinders accessibility, increases traffic congestion, and exacerbates environmental issues in many urban areas.
Eco-friendly transportation is vital for combating climate change, curbing air pollution, conserving resources, and fostering sustainable urban development. Tummoc survey indicates that 78% of users acknowledge the importance of these options in addressing air pollution and carbon emissions.
Additionally, digital integration in public transport is crucial for seamless connectivity, with 58% expressing concern about its absence affecting efficiency. Furthermore, 61% recognize the value of data collection and analysis in enhancing public transport services and travel choices.
The survey also highlights how commuters stress out about the inconvenience they face while availing public transport along with concerns over cashless payments, some of which are emphasised below:
● Overcrowding: 37% face discomfort due to overcrowding
● Unreliable Timings: 28% cite unreliable timings, including delays and irregular schedules
● Poor Maintenance: 24% point out poor maintenance as one of the major issues
● Limited Accessibility: 15% emphasises the need for more inclusive transport options
● Lack of Information: 22% highlights insufficient information about routes, schedules, and fares
● Ticketing Problems: 13% identify ticketing problems, such as long queues and difficulties in purchasing tickets
● Digital Information Accessibility: About 44% raise concerns about the accessibility of digital information
● Digital Inclusion: 38% raise concerns about digital inclusion, highlighting potential accessibility gaps
● Reliability of Digital Platforms: 32% feel worried about the reliability of digital platforms for real-time information
● Cashless Payment Accessibility: 49% expresses concerns about the accessibility of cashless payment options
● Digital Security: Approximately 28% show concern about digital security when using cashless payment methods
● Technical Issues: 22% experience technical issues with cashless payments
Hiranmay Mallick, founder and CEO, Tummoc, said, “At Tummoc, our focus has always been to empower commuters and improve their daily transit experience. These discoveries highlight the urgent issues within the public transportation systems of Indian cities, encompassing deficiencies in infrastructure, safety apprehensions, and digital accessibility limitations. Resolving these issues will play a pivotal role in enhancing the commuting experience for everyone, aligning with Tummoc’s goal of providing convenient and budget-friendly travel choices.”
Tummoc is aimed at simplifying commuters’ lives by providing cost-effective and mentally convenient travel options. With exciting plans in the pipeline, including the introduction of single-journey ticketing and expanded bus and metro ticketing, the aim is to elevate user experience and further contribute to sustainable, efficient, and accessible public transportation for all.
