More consumers are using digital self-service when interacting with dealer aftersales departments.
That’s the claim from digital service specialist Tjekvik, whose technology has been adopted by dealer groups in the UK, including Group 1, JCB, John Clark, Hartwell and Vertu.
The tech enables customers to check in and check out their vehicles at a time and place most convenient for them, either at home, or at dealers via tablets and easy-to-use touchscreen kiosks.
Instead of waiting for service advisers to become available, customers use digital self-service to provide pre-service instructions, select added-value items, provide authorisation and drop-off their keys.
Tjekvik said digital self-service technologies are being used to drive sales of value-added products and services, such as winter tyres, premium lubricants, air conditioning checks and service plans.
Tjekvik said customers feel more comfortable in reviewing and purchasing such items away from the service reception.
Christian Mark, CEO and Co-founder at Tjekvik, said: “Our 2024 half-year results underscore the increasing demand for digital self-service in automotive aftersales.
“Customers are looking for faster, more convenient, more personalised experiences. By choosing our digital solutions, dealers can focus on providing higher-quality customer service while driving additional revenue through value-added sales.”