NiCE (NASDAQ: NICE), a NYC-based company which specializes in AI-powered customer experience, acquired Cognigy, a Düsseldorf, Germany-based conversational and agentic AI company.
The amount of the deal was not disclosed.
The acquisition will combine NiCE’s CXone Mpower platform with Cognigy’s conversational and agentic AI capabilities, enabling organizations to rapidly accelerate the adoption of AI-first customer service delivery, orchestrating AI agents across the front and back office in a unified CX AI platform empowered by purpose-built CX AI models.
Led by CEO Philipp Heltewig, Cognigy provides an AI solution that empowers enterprises to deliver instant and multilingual service on any channel. By integrating generative and conversational AI to create Agentic AI, it delivers AI Agents that improve customer experiences, drive satisfaction, and support contact center employees in real-time.
Over 1,000 brands worldwide use it and its partner network to create AI customer service agents for their contact center. Customer include Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota.
Led by Scott Russell, CEO, NiCE provides AI-powered platforms that automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Used by organizations throughout 150+ countries worldwide, its platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
FinSMEs
28/07/2025