More customers are using digital check-in and check-out to drop off or collect their vehicles after service or repair.
Digital services provider Tjekvik did an audit on its data and found there was an 11% increase in digital interactions in 2025 year on year.
The most popular form of digital interaction was home check-in, where 1,908,730 customers in the UK and Ireland used its solutions to check in their vehicles for service or repair from their own homes, a 13% increase over the year before.
Many customers continued their digital journey at the dealership, with 877,923 customers using its touchscreen kiosks to check-in their vehicles, an 11% increase over 2024.
Additionally, 108,482 customers used its digital check-out solutions when collecting their vehicles, a 34% increase.
Tjekvik’s claims its digital self-service solutions delivered over £9.6m in additional revenue for dealers last year through value-added sales.
In total, 269,463 added-value items were sold, with lubrication and additives (55,401), followed by air conditioning refresh (41,101), and seasonal checks (28,166) proving to be the most popular choices.
Offering aftersales customers digital self-service solutions is also having a positive impact on dealer sales teams.
Christian Mark, CEO and Co-founder at Tjekvik, said: “The continued rise in digital self-service adoption in 2025 shows how convenience and efficiency remain the priority for aftersales customers. Our solutions help dealerships meet this demand while also creating valuable revenue generating opportunities through targeted upselling.”