Transmitted vehicle data via the OBD interface to the retail trade can be the solution for ever-increasing customer requirements. With new cars, the data transmission is already in use, but now there is also a retrofit solution for used.
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Studies show that customers want a faster and more convenient service. They want to spend less time, save time and be able to easily integrate the service appointment into their daily routine. The key to a smooth service process is optimal preparation. The data acquisition via the OBD dongle can significantly support this.
Instead of always reacting, it is finally possible to act in advance. The regulation on the use of the OBD interface in the vehicle, which came into force at the end of 2017, results in the car trade promising opportunities. Used correctly, access to the data provides an ideal basis for high quality customer satisfaction and loyalty in the dealership and in particular for maintenance. repair and services.
In the new video course AUTOHAUS next The experts Rainer Schneider and Thomas Rösch from NTT Data explain the potential of early customer service needs recognition and the technical details of a dongle solution. These differ in two application areas: On the one hand there are dongles, which only access the OBD2 interface, and on the other dongles, which also read out the CAN bus data. Find out about this retrofit solution and the benefits for retailers.
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