Fiat Chrysler Automobiles UK (FCA UK) has launched a video conferencing system to allow its retailers to maintain an essential link with customers and prospects.
The CAR@HOME system allows retailers to help customers configure their car, send in videos and images for a trade-in evaluation and even send through finance offers.
From next week FCA UK will also be rolling out a “chat” function across all its brand and retailer websites.
The new service will allow customers on the website to engage with their retailer in real time, offering relevant information when they need it.
Arnaud Leclerc, managing director FCA UK, said: “While the health and safety of our employees and customers will always remain our primary concern, we have listened to our retailers and put in place this unique solution.
“These tools will allow our retailers to communicate with their customers, while still observing all current regulatory requirements, and help everyone make a faster return to normal once this is all over.”
FCA UK has acquired Google Hangouts Meet licenses for all retailers who wish to participate, for a period of one year, while full training will be provided virtually