German FAZ: The customer is only disturbing010014

It is not the first gloss that we write on this topic. And it will probably not be the last. But unfortunately we have to put our finger in the wound again. The neighbor BMW drove for a good 20 years, always potent 3 -series touring. Now it goes into self -employment, the company car is returned. The new one should be another 3, preferably a young used one. The selection in the hall of the large BMW dealer is huge, four to five visits are made there, he is never addressed. When the daughter is there during the sixth visit, an employee is actively addressed. Two cars are in close selection. “I have the end of the day,” says a little perch, and the employee demands from the customer to write an email, although he still had five minutes to write down the objects of desire and the customer asks for it. Be it, the sales talk is shifted into the digital. The offer that comes after a bumpy back and forth (“Fill out this questionnaire!”) Ultimately comes, is out of the question. Other mothers also have beautiful daughters. A 430 convertible from another BMW dealership finally rules out because it had an accident damage that was not immediately declared and downplayed. This seller is literally insulted that it does not work and no longer reports. Maybe an Audi after all? After all, the wife’s favorite brand. A beautiful S4 Avant is a little further away from a dealer. But it doesn’t quite fit either. But this dealer still knows about a second one who is available, and now it is finally bought. Bye, bye bmw. Irony of fate: A day later, the white-blue headquarters from Munich reports, which had also been contacted in between. When it says that you have now switched to an Audi S4, the lady on the phone at least takes it from a sporty one: “Also a nice car.”
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