Flat tires have become rare. But they still exist. Saturday morning on the A7 near Kassel, suddenly the left front tire suddenly ran out of air. At least you can stop safely. A repair with Tire-Fit is out of the question, and full-fledged replacement wheels have also become a rarity. But why do you have comprehensive puncture protection? So I called the hotline, in this case the Mercedes-Benz hotline. They send the ADAC, which comes after two hours. Unfortunately there is a lot to do, they say. So, piggyback the car and off to the nearest workshop? No. The Mercedes-Benz domestic sales department has ordered that broken-down vehicles should no longer be towed to the authorized dealer on weekends. Five-hour waiting time for a replacement car His hands are tied, says the breakdown helper. It goes to the tow truck’s property. From there the car will be taken to Kassel on Monday. So a second, actually unnecessary trip. The hotline is now looking for a replacement car and reports that it will take five hours. Too long, so I took a taxi, went to Kassel and rented an Audi Q3 from Sixt.More on the topicLuckily it’s Saturday. The man is himself. The Mercedes dealer from Kassel will be in touch on Monday. “Tyre day is Thursday for us.” Then the Mercedes man says that the repair obviously depends on the new tire being in the house by Thursday. Do you have to wait another week? It’s better not to ask. But everything goes well, the car can be picked up again on Friday. Unfortunately, as a customer you often feel left alone these days. The manufacturers do their thing, the customer should comply. As we hear, the spare parts warehouses have been discovered as a source of savings. Anyone who does this must remember that other mothers also have beautiful daughters.
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